E-mail support
Please send us an e-mail and we'll get back to you ASAP. If you do not see a reply within 48 hours, please check your spam folder.
Help us reply faster
Short, specific messages get the fastest answers. Please include:
- your 12VPX username
- your device and app (for example: Windows, 12VPX app)
- what happened, with the exact error message or a screenshot
Your own words are fine, and so is imperfect English. Long messages padded out by AI writing tools take us longer to read, so they take longer to answer.
Telegram support
Messages sent to our Telegram bot are answered within 48 hours.
Suggestions
We love getting comments and suggestions on how to improve our service. Let us know what you would do to ensure we stand out above the crowd.
Voicemail
Our support engineers don't take calls, but you may leave a message and your e-mail address. Phone: +1-469-759-9121.
Address
Wanwire Management Corp.
Torre Global Bank, Piso 23, Oficina 2303
Calle 50
Distrito de Panamá
Panamá